Last updated: October 2026
At Homezaa, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.
Information We Collect
When you visit our website, place an order, or contact us, we may collect:
- Your name
- Phone number
- Email address
- Delivery address
- Order details
- Information you provide when contacting us
- Basic website and device information
We collect only the information needed to process your orders, provide customer support, and improve our website and services.
How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Deliver your order to the provided address
- Contact you about your order
- Confirm Cash on Delivery orders
- Provide customer support
- Handle returns, refunds, and cancellations
- Improve our products and website
- Prevent fraudulent or unauthorized orders
- Send promotional messages where permitted and applicable
Cash on Delivery
Homezaa currently offers Cash on Delivery (COD) only.
When you place an order, we may use your name, phone number, and delivery address to confirm and deliver your order.
Payment is made in cash to the delivery person when your order is delivered.
Homezaa does not collect or store credit card, debit card, or online payment information.
Sharing Your Information
We may share necessary customer information with trusted service providers when required to process and deliver your order.
This may include:
- Delivery and courier partners
- Order fulfillment partners
- Website and technology service providers
- Analytics or marketing service providers
- Customer support service providers
For example, your name, phone number, and delivery address may be shared with a courier or fulfillment partner so your order can be delivered.
We do not sell or rent your personal information to third parties.
Order and Delivery Information
To complete your order, we may share the information necessary for delivery with our courier or fulfillment partners.
This information may include your name, phone number, and delivery address.
These details are used only as needed to process and deliver your order.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online service or method of storing or transmitting information can be guaranteed to be completely secure.
Your Privacy Choices
Depending on applicable laws, you may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of certain information
- Ask how your information is being used
- Opt out of promotional communications
To make a privacy-related request, please get in touch with us using the details below.
Children's Privacy
Our website is not intended for children who are not legally able to make purchases or provide personal information without appropriate consent.
We do not knowingly collect personal information from children for processing purchases.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch with us:
Homezaa
Email: support@homezaa.com
Location: Karachi, Pakistan
Homezaa — Better Home. Smarter Living.